10 Questions to Ask Before Buying an AI Receptionist
Last updated October 17, 2026
AI receptionists can save a service business hours every week and win back jobs that used to go to voicemail. But they are not all the same. Ask these 10 questions before you sign up with any provider, including us.
1. Can I keep my current business number?
You should not have to change the number on your van, website and Google profile. Look for a service that works with simple call forwarding, so only missed or after-hours calls go to the AI. Tagani Agents: yes, you keep your number.
2. Can I call it and hear it before I pay?
A demo recording is good. A live number you can call yourself is better. Listen for natural speech, how it handles interruptions and whether it keeps answers short. Tagani Agents: call Ava at +1 (231) 366-5805.
3. Does it book appointments or only take messages?
Taking messages still leaves you calling people back. Ask whether it books directly into the calendar you already use. Tagani Agents: Google Calendar, Calendly and Cal.com on Pro and Business.
4. What happens with urgent calls?
A burst pipe or a dental emergency should not wait in a message queue. Ask how urgent calls are flagged and how fast you are alerted. Tagani Agents: instant text and email alerts, with call summaries.
5. How many minutes do I get, and what do extra minutes cost?
Check what is included and what you pay if you go over. Hidden overage fees are where cheap plans get expensive. Tagani Agents: 200, 500 or 1,000 minutes a month, and extra minutes at 30 cents each in packs of 100.
6. Is there a contract or a setup fee?
Month-to-month plans let you prove the value before you commit. Ask about cancellation terms and refunds. Tagani Agents: no contracts, cancel any time, 14-day money-back guarantee, and setup is free unless you choose Done-For-You.
7. How long does setup take, and can you do it for me?
Some tools need days of configuration. Ask how long a typical business takes to go live and whether they offer hands-on help. Tagani Agents: about 15 minutes guided, or Done-For-You setup live within 48 hours of receiving your details.
8. Can I change what it says myself?
Your prices, hours and services change. You should be able to update the answers in minutes without opening a support ticket.
9. What languages does it speak?
If some of your customers prefer another language, ask whether the receptionist can answer them in it. Tagani Agents: almost any language, automatically.
10. Who owns my data, and how is it protected?
Call recordings and customer details are sensitive. Ask where data is stored, who can access it and whether it is ever sold. Tagani Agents: you own your data and we never sell it. See our Privacy Policy.
Ready to compare for yourself?
See our plans side by side, or grab the free playbook to work out what missed calls cost you today.