Terms of Service

Last updated October 15, 2026

These Terms of Service (“Terms”) are an agreement between you, the business using our service (“you”), and Tagani Agents (“Tagani”, “we”, “us”). They apply to taganiagents.com, the client app at app.taganiagents.com, and the AI receptionist service (together, the “Service”). By requesting access, creating an account or paying for a plan, you agree to these Terms. If you do not agree, do not use the Service.

1. Who can use the Service

The Service is available to businesses worldwide, except businesses located in, or serving callers primarily in, India, Pakistan or Bangladesh. It is also not available in countries or regions subject to comprehensive US, UN, EU or UK sanctions (currently including Cuba, Iran, North Korea, Syria and the Crimea, Donetsk and Luhansk regions), or to anyone on a government sanctions list. We may decline or close accounts where our payment, phone or AI providers cannot operate. You must be at least 18 and authorized to act for your business. You are responsible for everyone who uses your account.

2. What the Service does

Tagani provides AI voice and chat agents that answer calls and website chats, capture caller details, book appointments, send text and email confirmations and alert you about urgent calls. The agent can speak English, Spanish, French and many other languages. The features you get depend on your plan.

3. Plans and pricing

All prices are in US dollars and do not include applicable taxes such as sales tax, VAT, GST or HST, which are added where required by the law of your country. Your bank may charge currency conversion fees.

Yearly plans are billed once a year at the yearly price and include the same minutes each month as the monthly plan.

Setup options

• Free self-setup (included with every plan): you connect your phone number, calendar and website chat, and enter your business details, using our guided setup and help guides. It usually takes about 15 minutes. You are responsible for completing and checking your own setup.
• Done-For-You setup (optional add-on, $249 one time): not required. If you choose it, we configure, connect and test your agent for you based on the information you provide. It can be added to any plan at sign-up or later.

• Extra minutes: $0.30 per minute. You can buy prepaid packs of 100 minutes ($30 per pack) at any time. If you use more than your included minutes without a pack, we notify you and may bill the extra minutes at $0.30 per minute. Included monthly minutes do not roll over; purchased extra minutes stay available while your plan is active.
• Promotional codes: a promotional code (for example a holiday discount) applies only as described in the offer, such as a percentage off your first payment, cannot be combined with other offers, has no cash value and may be limited in number or time.
• Phone numbers and carrier fees: one local phone number is included where available in your country. Extra numbers, toll-free numbers and required carrier registration fees (for example US A2P 10DLC texting registration) may be billed at cost. We will tell you before any such fee is charged.
• Price changes: we will email you at least 30 days before any change to your plan’s price. The new price applies from your next billing date after the notice period. If you do not agree, you can cancel before it takes effect.

4. Setup and onboarding: what to expect

1. Choose a plan. You pick a monthly or yearly plan on taganiagents.com and pay through our secure checkout, or you submit the request form and we reply within one business day with a secure payment link.
2. Payment. You pay your first month or year and, if you chose it, the one-time Done-For-You setup fee.
3. Your login. We create your workspace and email your login for app.taganiagents.com, usually the same business day.
4. Setup. Self-setup: you complete the guided setup yourself, usually in about 15 minutes. Done-For-You setup: you provide your business name, services, service area, hours, prices to share, emergency rules, calendar and alert contacts, and we build and test the agent, normally within 48 hours of receiving complete details.
5. Go live. You forward missed or after-hours calls to your Tagani number. You keep your existing business number.

Timelines depend on you sending complete information. Delays in carrier registration or third-party approvals are outside our control.

5. Billing and automatic renewal

• Your subscription renews automatically at the price shown when you signed up: every month for monthly plans, or every year for yearly plans. Your payment method is charged on the same date each period until you cancel.
• For yearly plans, we email you a reminder at least 15 days and no more than 45 days before each annual renewal, with the renewal date, the amount and how to cancel.
• The optional Done-For-You setup fee and extra-minute packs are charged once, when you buy them.
• Payments are processed by our payment provider (Stripe). We do not store your full card number.
• We email a receipt for every charge. You can see your billing history and update your card in your billing portal.
• If a payment fails, we will email you. If it is not resolved within 7 days, we may pause your agents until it is.
• Full details are in our Billing & Refund Policy, which is part of these Terms.

6. Cancellation and refunds

• There is no long-term contract. You can cancel any time from your billing portal or by emailing support@taganiagents.com. We confirm every cancellation by email. Cancellation takes effect at the end of your current billing period, you keep access until then, and you will not be charged again.
• 14-day money-back guarantee: if you are not satisfied, you can ask for a full refund of your first payment (monthly or yearly) within 14 days of your first charge.
• The optional Done-For-You setup fee is refundable in full if you cancel before we start setup work, and is non-refundable once setup work has started.
• After the first 14 days, monthly and yearly fees and extra-minute charges are non-refundable, and partial months or years are not prorated, except where the law requires otherwise. If you cancel a yearly plan, it stays active until the end of the year you paid for.
• Please contact us before disputing a charge with your bank so we can resolve it quickly.

7. Your responsibilities

• Give the agent accurate information about your business, prices and policies, and keep it up to date. If you use free self-setup, you are responsible for completing and checking your own setup.
• Only connect phone numbers you own or are authorized to forward.
• Keep your login private and tell us right away if you think it has been misused.
• Review call summaries and bookings regularly.

8. Calls, recordings, texts and the law

Laws about phone calls, recordings, text messages and personal data differ between countries, states and provinces. You are responsible for using the Service in line with the laws that apply to your business and your callers.

• Recording consent: many places require that callers are told a call may be recorded (for example several US states, Canada, the UK, the EU and Australia). Your agent’s greeting can include this notice, and you agree to keep it on where required.
• AI disclosure: the agent will say it is an AI assistant if asked, and you agree not to instruct it to claim to be a human. Some places, such as the EU under the AI Act, require you to tell callers they are talking to AI; you agree to enable that notice where required.
• Text messages and marketing: the Service sends texts only in response to a caller contacting your business, such as a booking confirmation. You may not use it for unsolicited marketing calls or texts. You are responsible for following rules such as the US TCPA, Canada’s CASL, the UK PECR, the EU ePrivacy rules and carrier requirements. Recipients can reply STOP to opt out.
• Personal data: for caller information you control, you are the data controller and we process it on your behalf. Where GDPR or UK GDPR applies, our data processing terms are available on request at support@taganiagents.com.
• Not for emergencies: the agent is not a substitute for emergency services. For dangers such as a gas smell it tells callers to contact local emergency services first.

9. Acceptable use

You agree not to use the Service for spam, robocalling, harassment, fraud, illegal goods or services, or anything that breaks the law or the rights of others. We may suspend accounts that do.

10. AI limitations

The agent works from the information you provide and from AI models that can make mistakes, mishear callers or misunderstand requests. We work to keep it accurate, but we do not guarantee that every call, transcript or booking will be correct.

11. Availability and support

We aim to keep the Service available 24/7, but it depends on phone carriers, AI providers and hosting partners, and we cannot guarantee it will always be uninterrupted. Support is available by email at support@taganiagents.com on business days. Done-for-You clients get priority replies.

12. Your data

You own your business data and your callers’ information. We use it only to provide the Service, as described in our Privacy Policy. When you cancel, you can ask for an export of your call records within 30 days. After that we may delete them.

13. Limitation of liability

To the extent allowed by law, Tagani is not liable for lost profits, lost business or indirect damages, and our total liability for any claim is limited to the amount you paid us in the 3 months before the claim. Nothing in these Terms limits rights you have under consumer protection laws that cannot be waived.

13A. No warranty

Except as expressly stated in these Terms, the Service is provided “as is” and “as available”. To the extent allowed by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee any specific number of calls answered, appointments booked or revenue earned.

13B. Your indemnity

You agree to defend and indemnify Tagani against claims, fines and costs arising from the information and instructions you give the agent, your use of the Service in breach of these Terms, or your failure to follow laws that apply to your business, including call-recording, telemarketing, texting and privacy laws.

13C. Disputes

If you have a concern, contact us first at support@taganiagents.com and we will try to resolve it within 30 days. These Terms are governed by the laws of the jurisdiction where Tagani Agents is registered, without regard to conflict-of-law rules. Nothing in these Terms removes rights you have under laws that cannot be waived, including consumer protection laws in your country, state or province.

14. Changes to these Terms

We may update these Terms. If a change is significant, we will email you at least 30 days before it takes effect. The date at the top of this page shows the latest version.

15. Contact

Tagani Agents
support@taganiagents.com
taganiagents.com